Contact MossImage
Support, billing, and privacy contact for MossImage — support@mossimageai.net.
Last updated · 2026-10-23
The fastest way to reach us is email:
What to include
To get a useful answer on the first reply, include:
- the email address on your MossImage account;
- the generation or order ID, if your question is about a specific run or charge;
- what you expected to happen, and what happened instead;
- a browser and operating system, if the problem is in the interface.
Please do not send full card numbers or passwords by email — we never need them.
Common requests
- Billing and invoices — subscription receipts are issued by our payment provider; we can resend or explain a charge.
- Credits — if a generation failed after credits were deducted, tell us the generation ID and we will review the account.
- Refunds — see the refund policy for the terms and the review window.
- Privacy and data deletion — you can delete your account from settings, or email us to request deletion and export.
- Security reports — if you believe you found a vulnerability, email us with steps to reproduce before disclosing it publicly.
Response time
We aim to reply within two business days. Billing disputes and security reports are prioritized.